Dec
15
Hooray for customer service!
I was changing strings on my guitar last night when the tuner for the low E-string broke. I emailed Stewart-MacDonald, the luthier supply I bought the pegs from, this morning.
Here’s their reply:
Mario,
Thank you for contacting. We are sorry to hear that the mounting pin on your low E-string tuner broke, but we are happy to send you a replacement tuner today at no additional cost to you. We will ship the replacement today and you should receive an email confirmation for that shipment this evening around 7pm EST.
There is no need to return the defective tuner to us.
If you have any other questions or comments, please contact us.
Best regards,
Kristin Franks
Customer Service
Stewart-MacDonald
1-800-848-2273
www.stewmac.com
